Refund policy

Our 30-Day Money-Back Promise

Try MetaGen for 30 days. If it isn't for you, contact us within 30 days of receiving your first order and we'll refund that order. You don't need to send back opened product. The promise applies to your first order only, one per customer and household.

 

3-Month Plan (prepaid)

You pay once for 3 monthly shipments. You pay for what you got, and we refund what you didn't get yet: if you cancel, we refund every shipment that hasn't shipped, at the plan price you paid per shipment. Shipments that have already left our warehouse aren't refundable, except under the 30-Day Promise on your first order. If you need more time, you can push a shipment back up to 60 days. Your plan renews every 3 months; we email you 7 days before each renewal charge, and you can cancel any time before that date from your account or by contacting us.

 

Subscribe & Save (monthly)

Cancel or skip any time before your next billing date and you won't be charged again. We email you 7 days before each charge. Orders that have already been charged and shipped aren't refundable, except under the 30-Day Promise on your first order.

 

One-time purchases

Covered by the 30-Day Promise if it's your first order. After that, unopened products can be returned within 30 days of delivery for a refund.

 

Damaged, defective or wrong items

If your order arrives damaged, leaks, or isn't what you ordered, contact us within 14 days of delivery with a photo and we'll send a replacement or refund it, at no cost to you.

 

Irritation or reaction

If a product irritates your skin or scalp, stop using it and contact us. We'll refund that item.

 

How to request a refund

Contact us through our Contact page with your order number. Approved refunds go back to your original payment method within 5 to 10 business days. Shipping is free on every order, so nothing is deducted for shipping.